Certificate IV in Travel and Tourism

This qualification reflects the role of individuals who use a broad range of sales and marketing or operational skills combined with sound knowledge of industry operations. They operate independently or with limited guidance from others and use discretion to solve non-routine problems. Many people have supervisory responsibilities and plan, monitor and evaluate the work of team members.

core units electives units

Core Subjects

SITTIND001
Source and use information on the tourism and travel industry
SITXCCS007
Enhance customer service experiences
SITXCOM002
Show social and cultural sensitivity
SITXCOM005
Manage conflict
SITXFIN002
Interpret financial information
SITXHRM001
Coach others in job skills
SITXWHS003
Implement and monitor work health and safety practices

Elective Subjects

SITXCCS002
Provide visitor information
SITTTSL004
Provide advice on Australian destinations
SITTTSL006
Prepare quotations
SITTGDE004
Lead tour groups
SITTGDE007
Research and share information on Australian Indigenous cultures
SITTTOP002
Provide outdoor catering
BSBCMM401
Make a presentation
HLTAID003
Provide first aid
SITXFSA001
Use hygienic practices for food safety
SITXHRM002
Roster staff
SITXHRM003
Lead and manage people
SITXMGT001
Monitor work operations
Electives selection is a customised and fully tailored process, it will be dependent on each applicant’s background, experience and previous studies and/or training.
Career Summary
  • Identity document
  • Most updated form of resume
  • Cover letter outlining career summary
  • Recommendation letters from employers
  • Employment contract
  • Job description
  • Reference letters
Previous Academic attainments (if applicable)
  • Certified copies of certificate(s) (in English)
  • Certified copies of transcript(s) (in English)
  • Previous statement of attainment(s) (in English)
  • Course outlines for units attained
  • Past assessment(s)
Work Experience
  • Previous work memos
  • Write up on key projects undertaken previously and your involvement
  • Photographs or Videos of any projects or accomplishment
  • On the job training which you have undertaken or have trained (procedural/company policies) (if applicable)
  • Any initiatives or strategies which you have personally implemented (if applicable)
  • Logbooks (if applicable)
  • Invoices/quotations (if applicable)
  • Receive Nationally recognised and accredited qualification certification
  • Get qualified within 30 working days of evidence being received
  • Enhance your career opportunities
  • Opportunities to make get more income with new revenue streams

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