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Terms & Conditions

  1. Definitions

1.1.   ‘Application’ means an application prepared by Skills Recognised, including documentation and information provided by you for submission to an RTO, as part of provision of the Services,

1.2.   ‘Application Date’ means the date of the deposit or Service fee is paid to Skills Recognised.

1.3.   ‘Application Period’ means the 24-week period immediately following the Application Date.

1.4.  ‘Assessment” means the process of confirming a person’s competence against a unit of competency from an AQF qualification.

1.5.   ‘Candidate’ means a person who applies to undertake a Skills Assessment.

1.6.   ‘Customer’ means a person who wishes to commence an application with Skills Recognised.

1.7.   ‘Extension Period’ means a four-week period after the Application Period. Skills Recognised reserves the right to decline the Extension Period application. A $200 fee payable is required if the application is accepted before the Extension Period commences.   

1.8.  ‘Partner’ means an organisation that is an RTO, who undertakes the RPL process in partnership with Skills Recognised and issues the certification.

1.9.   ‘Personal Information’ means any information that could identify an individual.

1.10. ‘Qualification’ means a nationally recognised certification, that is recognised within the Australian Qualifications Framework, issued by one of our partner RTOs.

1.11. ‘Recognition of Prior Learning’ (RPL) means an assessment process / methodology that involves assessment of a person’s relevant prior learning to determine a person’s competence against a set criteria known as a Unit of Competency, to determine credit outcomes of a candidate’s application for credit.

1.12.  ‘Refund Period’ means the 4-week period immediately following the Application Date.

1.13.  ‘RTO’ means a Registered Training Organisation. 

1.14.  ‘Services Fee’ means the fee payable by you to Skills Recognised for the provision of the Services.

1.15.  ‘Services’ means the assistance carried out by Skills Recognised to help identify and collate necessary information and materials to undertake Skills Assessment.

1.16. ‘Skill Screening’ means the process undertaken to determine a potential candidate’s readiness to undertake the RPL process.

1.17. ‘Skills Recognised’ means Ace Aviation Pty Ltd T/A as Skills Recognised (ABN: 96 613 247 573) and is not an RTO and does not issue AQF certification.

1.18. ‘Terms’ means these terms and conditions of use.

1.19. ‘Website’ means the website and any other website owned or operated by Ace Aviation Pty Ltd.

1.20. ‘You’ and ‘your’ refers to an individual, company or organisation that has visited, read or is using the website and/or the associated products or services.


  1. About the Website

2.1.   The website is operated by Ace Access to and use of the website, or any of its associated products or Services, is provided by Skills Recognised. Please read these terms and conditions carefully. 

2.2.   By browsing the website or progressing through the Skills Recognised online screening tool you agree that you have read, understood and agree to be bound by these Terms. If you do not agree with the Terms, you must cease usage of the website, or any of Services, immediately.

2.3.   Skills Recognised reserves the right to review and change any of the Terms by updating this page at any time at its sole discretion. Skills Recognised will use reasonable endeavours to provide you with notice of updates to the Terms as and when required. Any changes to the Terms will be effective immediately from the date of their publication. Before continuing, we recommend you keep a copy of the Terms for your records.


  1. Acceptance of the Terms

You accept the Terms by remaining on the website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by Skills Recognised in the user interface.




  1. Cookies and Applets

By remaining on the website, you accept the fact that the website uses cookies to improve your experience on our site. These cookies allow us to increase your security by storing your session ID and are a way of monitoring single user access. This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site.


  1. Registration to use the Services

5.1.   To access the Services, you must either register online or contact Skills Recognised directly by email or telephone.

5.2.   You authorise Skills Recognised to use the information you have provided to contact you in relation to the Services.

5.3.   As part of the registration process, and as part of your continued use of Services, you will be required to provide personal information (such as identification or contact details), including:

(a) your email address;

(b) your full name;

(c) your mailing address; and

(d) your mobile number.

5.4.   You confirm that any information given to Skills Recognised in the course of completing the registration process is accurate, correct and up to date.

5.5.   You will not be able to use the Services and accept the Terms if:

(a) you are not over the age of 18 at the time of application; or

(b) you are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are a resident of or from which you use the Services.


  1. Your obligations as a User

6.1.      As a user, you agree to comply with the following:

(a) you will use the Services only for purposes that are permitted by:

(i) the Terms; and

(ii) any applicable law, regulation or generally accepted practices or guidelines in Australia;

(b) you have the sole responsibility for protecting the confidentiality of your password and/or email address. User IDs and passwords must be kept secure and confidential. Use of your password by any other person may result in the immediate cancellation of the Services;

(c) users must not allow or facilitate unauthorised access. Any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify Skills Recognised of any unauthorised use of your password or email address or any breach of security of which you have become aware;

(d) access and use of the website is limited, non-transferable and allows for the sole use of the website by you for the purposes of Skills Recognised providing the Services;

(e) you will not use the Services or the website in connection with any commercial endeavours except those that are specifically endorsed or approved by the management of Skills Recognised;

(f) you will not use the Services or website for any illegal and/or unauthorised use which includes collecting email addresses of users by electronic or other means for the purpose of sending commercial electronic messages (‘Spam’), unsolicited emails or unauthorised framing of or linking to the website;

(g) you agree that commercial advertisements, affiliate links, and other forms of solicitation may be removed from the website without notice and may result in termination of the Services. Skills Recognised will take appropriate legal action for any illegal or unauthorised use of the website; and

(h) you agree and acknowledge that any automated use of the website or its Services is prohibited.


  1. Payment

7.1.  The Services Fee is payable in full to Skills Recognised upon you instructing Skills Recognised to proceed with the provision of Services.

7.2.    Skills Recognised may, in its absolute discretion, accept payment of a deposit to commence the Services. 

7.3.   The full Services Fee must be paid in full prior to Skills Recognised lodging your Application with an RTO.

7.4.   Skills Recognised will not lodge a completed application with an RTO on your behalf until the Services Fee has been paid in full. If you fail to pay the full Services Fee within (30) days of demand by Skills Recognised, then any deposit is automatically forfeited to Skills Recognised. 

7.5.   Where the option is given to you, you may make payment for the Services by way of:

(a) Electronic funds transfer (EFT) into our nominated bank account

(b) Credit Card Payment.

(c) PayPal Payment

7.6.   All payments made in the course of your use of the Services are made using Credit Card / PayPal / bank transfer.

7.7.   In using the website, the Services or when making any payment in relation to your use of the Services, Paypal have their own terms and conditions that apply to their services. 

7.8.   You acknowledge and agree that where a request for the payment of the Services Fee is returned or denied, for whatever reason, by your financial institution then you are liable for any costs, including banking fees and charges, associated with that payment or failure to process that payment.


  1. Refund Policy

8.1.   Where a deposit is paid by you to Skills Recognised, the deposit will only be refunded to you if:

(a) subject to clause 8.3, you notify Skills Recognised in writing that you no longer wish to proceed with the Services and have submitted a completed Refund Request Form and written notification is received by Skills Recognised within four (4) weeks of your application date or before submission of your application for Assessment to a Partner RTO, whichever is sooner; or

(b) an assessor from a Partner RTO reviews the information and documentation that we have asked to you collate and provide within the Application Period, and determines that:

(i) the RTO is unable to issue you with a qualification; or 

(ii) you are not eligible to be issued with a qualification; or

(c) you are entitled to a refund under Australian Consumer Law (ACL); or

(d) Skills Recognised elects to terminate these Terms under clause 16.3(c).

8.2.   Where the full Services Fee is paid upfront by you to Skills Recognised, that fee will only be refunded to you if:

(a) subject to clause 8.3, you notify Skills Recognised in writing that you no longer wish to proceed with the Services and have submitted a complete Refund Request Form and written notification is received by Skills Recognised within four (4) weeks of your application date or before submission of your application for Assessment to a Partner RTO, whichever is sooner; or

(b) an assessor from a Partner RTO reviews the information and documentation that we have asked to you collate and provide within the Application Period, and determines that: 

(i) the RTO is unable to issue you with a qualification; or 

(ii) you are not deemed competent to be issued a qualification; or

(c) you are entitled to a refund under Australian Consumer Law (ACL); or

(d) Skills Recognised elects to terminate these Terms under clause 16.3(c).

8.3.   In all other circumstances, any deposit or Services fee paid by you is non-refundable. For the avoidance of doubt, if you are unable to provide the information and documentation we have asked you to provide within six months of the Application Date payment of the deposit or the Services fee and have not otherwise elected to seek refund of the deposit or full Services Fee, then that deposit or full Service Fee will be forfeited to us.  

8.4.   The deposit or full Service Fee will be forfeited to us after the 6-month Application Period has lapsed.

8.5.   In the event of regulatory changes governing Skills Recognised and/or its partner RTOs, refund requests can be declined at any time by Skills Recognised.

8.6.   The Application Cancellation Form must be completed in full and submitted within the Refund Period for Skills Recognised for review.

8.7.   All refunds will be made within 14 calendar days of the date that Skills Recognised receives a written refund request completed Refund Request Form from you.

8.8.   If you wish to appeal the outcome to a Refund Request, you may do so by emailing Skills Recognised.

8.9.   Complaints will be responded to within 7 calendar days of receipt.


  1. Extension Policy

9.1.   You may apply for a four-week extension if the Application Period has lapsed. This will incur a $200 extension fee which is payable prior to the Extension Period commencing. Skills Recognised reserve the right to decline this extension application at their discretion. 

9.2.    Applications for an Extension Period are to be completed and Extension Request Form and the completed form is to be submitted to Skills Recognised.   


  1. Recovery

10.1. You must pay Skills Recognised interest on any overdue amounts, calculated on the daily balance commencing from the due date for payment at a rate of 1% per month.

10.2. If any payment is overdue or any cheque is dishonoured or has to be re-presented, you must also pay or reimburse us for any reasonable costs or expenses we incur as a consequence or in seeking to recover payment. Recoverable costs and expenses include but are not limited to – bank fees, dishonour fees; re-presentation fees; fees and commission charged by debt recovery agents; and legal fees.

10.3. Skills Recognised may, assign any debt owed to it by you, to a debt recovery agency without seeking your consent. If the debt is assigned, you will be liable to pay the debt recovery agency directly and may be liable for any additional charges or fees charged or incurred by them.


  1. Copyright and Intellectual Property

11.1.  The website, the Services and all of the related products of Skills Recognised are subject to copyright. The material on the website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the website (including but not limited to text, graphics, logos, button icons, video images, audio clips, website, code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by Skills Recognised or its contributors.

11.2. You are permitted to:

(a) use the website pursuant to the Terms;

(b) copy and store the website and the material contained in the website in your device’s cache memory; and

(c) print pages from the website for your own personal and non-commercial use.

11.3. Skills Recognised does not grant you any rights in relation to the website or the Services other than those specified in 11.2 above. All other rights are expressly reserved by Skills Recognised.

11.4. Skills Recognised retains all rights, title and interest in and to the website and all related Services. Nothing you do on or in relation to the website will transfer any:

(a) business name, trading name, domain name, trademark, industrial design, patent, registered design or copyright, or

(b) a right to use or exploit a business name, trading name, domain name, trademark or industrial design, or

(c) a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process), to you.

11.5. You may not, without the prior written permission of Skills Recognised and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third party Services for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the website which are freely available for re-use or are in the public domain.


  1. Collecting Personal Information

12.1. Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that our policies will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.

12.2. We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.

12.3. We will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will do our best to ensure its security on our systems.

12.4. As part of registering with us, we collect personal information about you in order for you to take full advantage of our services. To do this it may be necessary for you to provide additional information to us as detailed below.

12.5. Skills Recognised may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.

12.6. Registration is completely optional. Registration may include submitting your name, email address, address, telephone numbers, with options on receiving updates and promotional material and other information.

12.7. Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Information is gathered in aggregate only and cannot be traced to an individual user.


  1. Privacy

13.1.  Skills Recognised respects the privacy of every individual who visits our website.

13.2.  Skills Recognised takes your privacy seriously and any information provided through your use of this website and/or our Services is subject to Skills Recognised’s Privacy Policy, which is available on the website.

13.3. By using this site, you agree to the Privacy Policy of this website which relates to the collection and use of personal information you may supply to us through your conduct on the website.

13.4. We reserve the right, at our discretion, to modify or remove portions of the Privacy Policy at any time. The Privacy Policy is in addition to any other terms and conditions applicable to the website. We do not make any representations about third party websites that may be linked to the website.

13.5. We provide links to websites outside of our websites, as well as to third party sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that website and its privacy statement.

13.6. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact Skills Recognised. For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s website;


  1. General Disclaimer

14.1. Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.

14.2. Subject to this clause, and to the extent permitted by law:

(a) all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and

(b) Skills Recognised will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.

14.3. Use of the website and the Services is at your own risk. To the extent permitted by law, everything on the website and the Services is provided to you “as is” and “as available” without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of Skills Recognised make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of Skills Recognised) referred to on the website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:

(a) failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;

(b) the accuracy, suitability or currency of any information on the website, the Services, or any of its Services related products (including third party material and advertisements on the website);

(c) costs incurred as a result of you using the website, the Services or any of the products of Skills Recognised; and

(d) the Services or operation in respect to links which are provided for your convenience.


  1. Limitation of liability

15.1.  To the extent permitted by law, Skills Recognised’s total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Services to you.

15.2. You expressly understand and agree that Skills Recognised, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.


  1. Termination of Contract

16.1. The Terms will continue to apply until terminated by either you or by Skills Recognised as set out below.

16.2. If you want to terminate the Terms, you may do so by:

(a) providing Skills Recognised of your intention to terminate with 10 days’ notice; and

(b) closing your accounts for all of the services which you use, where Skills Recognised has made this option available to you.

(c) Your notice should be sent, in writing, to Skills Recognised via the ‘Contact Us’ link on our homepage.

16.3. Skills Recognised may at any time, terminate the Terms with you if:

(a) if you have breached any provision of the Terms or intend to breach any provision;

(b) if Skills Recognised is required to do so by law;

(c) on thirty (30) days’ notice to you. 

16.4. Subject to local applicable laws, Skills Recognised reserves the right to cancel or discontinue your access at any time. If you breach any provision of the Terms or any applicable law or if your conduct impacts Skills Recognised’s name or reputation or violates the rights of those of another party, Skills Recognised may suspend or deny, in its sole discretion, your access to all or any portion of the website or the Services without notice.


  1. Indemnity

17.1. To the extent permitted by law, you agree to indemnify Skills Recognised, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:

(a)  all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with your breach of these Terms;

(b)  any direct or indirect consequences of you accessing, using or transacting on the website or attempts to do so; and/or

(c)   any breach of the Terms.


  1. Dispute Resolution

If you become aware of any ongoing concerns or problems with our website or Services, please contact Skills Recognised and we will take your concerns or problems seriously and work promptly try to address and resolve your concerns.



  1. Venue and Jurisdiction

The Services offered by Skills Recognised is intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the website, you agree that the exclusive venue for resolving any dispute shall be in the courts of Queensland (QLD), Australia.


  1. Governing Law

The Terms are governed by the laws of Queensland (QLD), Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of Queensland (QLD), Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.


  1. Independent Legal Advice

Both parties confirm and declare that the provisions of the Terms are fair and reasonable and both parties having taken the opportunity to obtain independent legal advice and declare the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade.


  1. Severance

If any part of these Terms are found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed, and the rest of the Terms shall remain in force.