Effective Date: 04/06/2024

At Skills Recognised, we are committed to providing high-quality services and ensuring customer satisfaction. This Refund Policy outlines the conditions under which refunds may be provided for our services.

1. General Conditions

1.1 Satisfaction Guarantee: If you are not completely satisfied with our services, you may be eligible for a refund based on the conditions outlined below.

2. Eligibility for Refunds

2.1 Assessment Services:

• Full refunds are available if the service has not yet commenced.
• If the assessment has commenced but not completed, a partial refund may be issued based on the amount of work completed.

2.2 Training and Certification Services:

• Full refunds are available if you cancel within 7 days of purchase and the training or certification course has not started.
• If you cancel after 7 days of purchase but before the course starts, a partial refund of 50% of the course fee will be provided.
• No refunds will be given once the course has started or after accessing course materials.

2.3 Consultation Services:

• Full refunds are available if the consultation has not yet taken place.
• If you are not satisfied with the consultation, please contact us within 24 hours to discuss potential partial refunds or credits towards future services.

3. Refund Process

3.1 Requesting a Refund: To request a refund, please contact our customer service team at admin@skillsrecognised.com.au or 1800 366 336 with your order details and reason for the refund request.

3.2 Processing Time: Refund requests will be processed within 14 business days. Approved refunds will be issued to the original payment method.

4. Non-Refundable Situations

4.1 Digital Products and Downloads: Once accessed or downloaded, digital products and course materials are non-refundable.

4.2 Custom Services: Services that are customized to your specific needs are non-refundable once work has commenced.

4.3 Promotional Discounts and Offers: Services purchased using promotional discounts or special offers are non-refundable.

5. Contact Information

If you have any questions or concerns about our refund policy, please contact us:

• Email: admin@skillsrecognised.com.au
• Phone: 1800 366 336

6. Changes to this Refund Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page and will take effect immediately upon posting.